0333 011 0134

UKZurich Zurich Car Insurance: Accident Help, Claims & Contacts

Had a crash with Zurich as your insurer? See how to report it, who to contact, and the help you can get if the other driver was to blame.

Talk to our accident help team
A driver photographing the damaged front wing and headlight of her car

First steps at the scene

Do these four things before you drive away. Your insurer will want to know about each one.

1

Stay safe

Pull over, switch on your hazard lights and move everyone away from passing traffic. Ring 999 if someone is injured or the road is blocked.

2

Exchange details

Take the name, address, phone number, registration and insurer of each driver. The law says you must stop and give yours too.

3

Take photos

Photograph every damaged vehicle and the road layout. Write down the time, place and weather, and ask any witnesses for their contact details.

4

Keep to the facts

Don't apologise or accept blame at the roadside. The insurers decide who was at fault later, from the evidence.

A garage technician handing a driver the keys to his repaired car

Help when it wasn't your fault

Insured with Zurich and someone else caused the crash? We can help you get back behind the wheel.

  • Help from the first call. A real person who explains each step and stays with you until your car is back.
  • Recovery. If your car isn't safe to drive, we can organise for it to be collected.
  • A car to drive meanwhile. When the other driver was to blame, a replacement car while yours is being fixed, subject to eligibility.
  • Repairs. Your car fixed at an approved garage, or at a repairer you pick yourself.
  • Straight answers. How a claim against the other driver works, in plain English, and what you'll need for it.

Who can use this. These services are for drivers who weren't to blame. We check your circumstances first and explain any conditions, and any agreement you would be signing, before we arrange anything. Nothing happens unless you agree to it.

If you were hurt. Our part is the hire car and repairs. The firm we pass your claim to can recommend solicitors who deal with personal injury claims.

Someone else hit you?

Ring us and we'll talk you through recovery, repairs and a replacement car, subject to eligibility.

Talk to our accident help team: 0333 011 0134

Lines open Monday to Friday, 9am to 5:30pm.

Zurich drivers: your questions answered

What should I do straight after a crash?

Get everyone safe and ring 999 if anyone is hurt. Swap names, addresses, registrations and insurer details with the other drivers, take photos, get witness details and don't accept blame.

Can you help if it wasn't my fault?

Yes. When another driver caused it, we can organise recovery, repairs and a replacement car, subject to eligibility. Ring 0333 011 0134.

What details do I need to report it?

Your policy number and registration; when and where it happened; a short account of what happened; the other driver's name, address, registration and insurer; photos; and witness details if you have them.

Can I get a replacement car?

If the other driver was to blame, we may be able to provide a car like yours while it's off the road, subject to eligibility. Ring 0333 011 0134.

Who pays if the other driver caused it?

Their insurer should cover your losses. We can help get your car fixed and keep you on the road while the claim goes to the driver at fault.

Does this affect my No Claims Bonus?

Usually not, if it's shown you weren't at fault and the other side pays. If you were at fault it can be affected, unless your No Claims Bonus is protected.

Can I pick the garage?

Yes. You have the right to choose who repairs your car, even if an insurer suggests one of its own garages.

About Zurich car insurance

Please note: Zurich's UK website currently shows personal car cover only through Zurich Private Clients, for high-value vehicles, arranged through insurance brokers. If you have a Zurich policy, use the claims number in your policy documents.

Reporting an accident to Zurich

Let Zurich know about any accident quickly, even if you don't intend to claim on your policy.

Zurich's official claims contact

Find the claims number in your Zurich policy documents or certificate of insurance.

Zurich also lets you report a claim online or in their app.

Have these to hand before you ring

  • Your policy number and vehicle registration
  • Date, time and exact location of the accident
  • What happened, in your own words
  • The other driver's name, address, registration and insurer
  • Photos of the scene and damage
  • Names and numbers of any witnesses
  • A police reference number, if the police attended

Contacting Zurich

How do I report an accident to Zurich?

Use the claims contact details in your policy documents. Report it as soon as you can, even if you don't intend to claim.

How do I contact Zurich about an existing policy?

Use the customer service details in your policy documents. We can't access or change your policy.

Is New Motor Claims part of Zurich?

No. New Motor Claims is independent. Zurich doesn't own, run or endorse us, and we aren't affiliated with them.

We are independent. New Motor Claims is not part of Zurich, and is not run, endorsed by or affiliated with Zurich. For a quote, help with your policy, or a claim on your own policy, go to Zurich directly.
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