Privacy Policy
Last updated 9 October 2026
Who is responsible for your information
New Motor Claims is a trading style of Total Claims Solutions (UK) Ltd (company number 08454522). Total Claims Solutions (UK) Ltd is the data controller for personal information collected through this website and by phone, and is registered with the Information Commissioner's Office under number ZA000045.
The information we collect
What you tell us
- Your name, phone number and other contact details
- Your vehicle registration and insurance details
- Your account of the accident
- Any other details you decide to share
Phone calls
Calls to and from us may be recorded for training and quality purposes, and so we have an accurate record of what was agreed.
What is collected automatically
- Your browser, device and operating system
- The pages you view and the buttons and links you click
- The website that sent you here
- Your rough location, at country or region level
This comes from Vercel Web Analytics. It sets no cookies and cannot tell who you are; the figures are anonymous and only ever looked at in total.
Why we use it
- To guide you after an accident and help with your claim
- To arrange a hire vehicle and repairs through our partners, when you agree
- To answer your questions and keep you informed
- To make this website better
- To meet our legal duties and to prevent fraud
The legal grounds we rely on are your consent, steps you have asked us to take, and our legal obligations.
Who we pass it to
- Vehicle hire, repair and claims partners working on your claim, and only with your agreement
- Legal and professional advisers when needed
- Regulators and the police where the law says we must
- Suppliers who run our website, phone and case systems for us
We will never sell, rent or swap your personal information.
How long we hold it
Only for as long as your claim needs it and our legal and regulatory duties require.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct or delete it, ask us to restrict how we use it, object to our use of it, or withdraw your consent whenever you like. Use the contact details at the bottom of this page.
If you are not happy with how we have treated your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Security
We protect your information with suitable technical and organisational measures. Nothing sent or stored online can be made completely secure, but we keep the risk as low as we reasonably can.
Contact us
Phone: 0333 011 0134
Address: Total Claims Solutions (UK) Ltd, 5 The Clock Tower, Manor Lane, Holmes Chapel, Crewe, Cheshire, CW4 8DJ