Terms and Conditions
Last updated 9 October 2026
Accepting these terms
Using the New Motor Claims website or services means you accept these terms. If you don't accept them, please don't use the website.
Using our services
Age
Our services are for people aged 18 or over.
Fair use
When using our website or services you must not:
- Provide false or misleading information
- Break any law or regulation
- Disrupt or interfere with the website
- Attempt to get into our systems without permission
- Use our services for fraud
Our service
New Motor Claims provides general guidance after road accidents and, when you agree, arranges a hire vehicle and repairs through our partners. If someone has been injured, the firm we pass your claim to can recommend solicitors who deal with personal injury claims.
We name insurers on this website only to help drivers find the guide for their policy.
Our partners
The partners we introduce you to are separate businesses. We are not responsible for:
- How well, how quickly or with what result they provide their services
- Any dispute between you and them
- Whether information they give you is accurate
- Any fees they charge
No guarantees about the website
We provide the website as it is. We can't promise it will always be available, error-free or virus-free, or that everything on it is complete.
Contact us
Phone: 0333 011 0134
Address: Total Claims Solutions (UK) Ltd, 5 The Clock Tower, Manor Lane, Holmes Chapel, Crewe, Cheshire, CW4 8DJ