UKTesco Insurance Tesco Car Insurance: Accident Help, Claims & Contacts
Had a crash with Tesco Insurance as your insurer? See how to report it, who to contact, and the help you can get if the other driver was to blame.
First steps at the scene
Do these four things before you drive away. Your insurer will want to know about each one.
Stay safe
Pull over, switch on your hazard lights and move everyone away from passing traffic. Ring 999 if someone is injured or the road is blocked.
Exchange details
Take the name, address, phone number, registration and insurer of each driver. The law says you must stop and give yours too.
Take photos
Photograph every damaged vehicle and the road layout. Write down the time, place and weather, and ask any witnesses for their contact details.
Keep to the facts
Don't apologise or accept blame at the roadside. The insurers decide who was at fault later, from the evidence.
Help when it wasn't your fault
Insured with Tesco Insurance and someone else caused the crash? We can help you get back behind the wheel.
- Help from the first call. A real person who explains each step and stays with you until your car is back.
- Recovery. If your car isn't safe to drive, we can organise for it to be collected.
- A car to drive meanwhile. When the other driver was to blame, a replacement car while yours is being fixed, subject to eligibility.
- Repairs. Your car fixed at an approved garage, or at a repairer you pick yourself.
- Straight answers. How a claim against the other driver works, in plain English, and what you'll need for it.
Who can use this. These services are for drivers who weren't to blame. We check your circumstances first and explain any conditions, and any agreement you would be signing, before we arrange anything. Nothing happens unless you agree to it.
If you were hurt. Our part is the hire car and repairs. The firm we pass your claim to can recommend solicitors who deal with personal injury claims.
Someone else hit you?
Ring us and we'll talk you through recovery, repairs and a replacement car, subject to eligibility.
Talk to our accident help team: 0333 011 0134Lines open Monday to Friday, 9am to 5:30pm.
Tesco drivers: your questions answered
What should I do straight after a crash?
Get everyone safe and ring 999 if anyone is hurt. Swap names, addresses, registrations and insurer details with the other drivers, take photos, get witness details and don't accept blame.
Can you help if it wasn't my fault?
Yes. When another driver caused it, we can organise recovery, repairs and a replacement car, subject to eligibility. Ring 0333 011 0134.
What details do I need to report it?
Your policy number and registration; when and where it happened; a short account of what happened; the other driver's name, address, registration and insurer; photos; and witness details if you have them.
Can I get a replacement car?
If the other driver was to blame, we may be able to provide a car like yours while it's off the road, subject to eligibility. Ring 0333 011 0134.
Who pays if the other driver caused it?
Their insurer should cover your losses. We can help get your car fixed and keep you on the road while the claim goes to the driver at fault.
Does this affect my No Claims Bonus?
Usually not, if it's shown you weren't at fault and the other side pays. If you were at fault it can be affected, unless your No Claims Bonus is protected.
Can I pick the garage?
Yes. You have the right to choose who repairs your car, even if an insurer suggests one of its own garages.
About Tesco car insurance
Tesco car insurance is now sold at tescoinsurance.com; the old tescobank.com car insurance address redirects there. Core cover is underwritten by Tesco Underwriting Ltd, and Tesco also sells a Box Insurance (telematics) product. New claims can be made through an online self-service portal.
For quotes, policy details and cover, visit Tesco Insurance's official website: tescoinsurance.com. We don't sell Tesco Insurance policies.
Reporting an accident to Tesco Insurance
Let Tesco Insurance know about any accident quickly, even if you don't intend to claim on your policy.
Tesco Insurance's official claims contact
Tesco Insurance claims line. This is Tesco Insurance's own number, not ours.
Tesco Insurance also lets you report a claim online or in their app.
Tesco Insurance claims page on tescoinsurance.com
Contact details checked on Tesco Insurance's website on 9 October 2026. Always confirm against your policy documents.
Have these to hand before you ring
- Your policy number and vehicle registration
- Date, time and exact location of the accident
- What happened, in your own words
- The other driver's name, address, registration and insurer
- Photos of the scene and damage
- Names and numbers of any witnesses
- A police reference number, if the police attended
Contacting Tesco Insurance
How do I report an accident to Tesco Insurance?
Call Tesco Insurance's claims line on 0345 677 3377, or report it online or in their app. The number is also in your policy documents. Report it as soon as you can, even if you don't intend to claim.
How do I contact Tesco Insurance about an existing policy?
Use Tesco Insurance's own customer service contact details, on tescoinsurance.com or in your policy documents. We can't access or change your policy.
Is New Motor Claims part of Tesco Insurance?
No. New Motor Claims is independent. Tesco Insurance doesn't own, run or endorse us, and we aren't affiliated with them.