UKMarkerstudy Markerstudy Car Insurance: Accident Help, Claims & Contacts
Had a crash with Markerstudy as your insurer? See how to report it, who to contact, and the help you can get if the other driver was to blame.
First steps at the scene
Do these four things before you drive away. Your insurer will want to know about each one.
Stay safe
Pull over, switch on your hazard lights and move everyone away from passing traffic. Ring 999 if someone is injured or the road is blocked.
Exchange details
Take the name, address, phone number, registration and insurer of each driver. The law says you must stop and give yours too.
Take photos
Photograph every damaged vehicle and the road layout. Write down the time, place and weather, and ask any witnesses for their contact details.
Keep to the facts
Don't apologise or accept blame at the roadside. The insurers decide who was at fault later, from the evidence.
Help when it wasn't your fault
Insured with Markerstudy and someone else caused the crash? We can help you get back behind the wheel.
- Help from the first call. A real person who explains each step and stays with you until your car is back.
- Recovery. If your car isn't safe to drive, we can organise for it to be collected.
- A car to drive meanwhile. When the other driver was to blame, a replacement car while yours is being fixed, subject to eligibility.
- Repairs. Your car fixed at an approved garage, or at a repairer you pick yourself.
- Straight answers. How a claim against the other driver works, in plain English, and what you'll need for it.
Who can use this. These services are for drivers who weren't to blame. We check your circumstances first and explain any conditions, and any agreement you would be signing, before we arrange anything. Nothing happens unless you agree to it.
If you were hurt. Our part is the hire car and repairs. The firm we pass your claim to can recommend solicitors who deal with personal injury claims.
Someone else hit you?
Ring us and we'll talk you through recovery, repairs and a replacement car, subject to eligibility.
Talk to our accident help team: 0333 011 0134Lines open Monday to Friday, 9am to 5:30pm.
Markerstudy drivers: your questions answered
What should I do straight after a crash?
Get everyone safe and ring 999 if anyone is hurt. Swap names, addresses, registrations and insurer details with the other drivers, take photos, get witness details and don't accept blame.
Can you help if it wasn't my fault?
Yes. When another driver caused it, we can organise recovery, repairs and a replacement car, subject to eligibility. Ring 0333 011 0134.
What details do I need to report it?
Your policy number and registration; when and where it happened; a short account of what happened; the other driver's name, address, registration and insurer; photos; and witness details if you have them.
Can I get a replacement car?
If the other driver was to blame, we may be able to provide a car like yours while it's off the road, subject to eligibility. Ring 0333 011 0134.
Who pays if the other driver caused it?
Their insurer should cover your losses. We can help get your car fixed and keep you on the road while the claim goes to the driver at fault.
Does this affect my No Claims Bonus?
Usually not, if it's shown you weren't at fault and the other side pays. If you were at fault it can be affected, unless your No Claims Bonus is protected.
Can I pick the garage?
Yes. You have the right to choose who repairs your car, even if an insurer suggests one of its own garages.
About Markerstudy car insurance
Markerstudy Insurance Services Limited (FCA 475572) is part of the Markerstudy Group and provides private car, commercial vehicle, fleet and taxi insurance that is sold only through insurance brokers, not direct to the public. Policyholders can report claims through an online self-service portal or a 24-hour helpline.
For quotes, policy details and cover, visit Markerstudy's official website: markerstudy.com. We don't sell Markerstudy policies.
Reporting an accident to Markerstudy
Let Markerstudy know about any accident quickly, even if you don't intend to claim on your policy.
Markerstudy's official claims contact
Markerstudy claims line, open 24 hours. This is Markerstudy's own number, not ours.
Markerstudy also lets you report a claim online or in their app.
Markerstudy claims page on markerstudy.com
Contact details checked on Markerstudy's website on 9 October 2026. Always confirm against your policy documents.
Have these to hand before you ring
- Your policy number and vehicle registration
- Date, time and exact location of the accident
- What happened, in your own words
- The other driver's name, address, registration and insurer
- Photos of the scene and damage
- Names and numbers of any witnesses
- A police reference number, if the police attended
Contacting Markerstudy
How do I report an accident to Markerstudy?
Call Markerstudy's claims line on 0344 873 8184 (24 hours), or report it online or in their app. The number is also in your policy documents. Report it as soon as you can, even if you don't intend to claim.
How do I contact Markerstudy about an existing policy?
Use Markerstudy's own customer service contact details, on markerstudy.com or in your policy documents. We can't access or change your policy.
Is New Motor Claims part of Markerstudy?
No. New Motor Claims is independent. Markerstudy doesn't own, run or endorse us, and we aren't affiliated with them.